Refund Policy

Effective date: to be set when this goes live

The short version: Cancel any time and you will not be charged again. If you are not happy with a first payment, ask within 7 days and we will refund it. Duplicate or mistaken charges are always refunded. Emailing a plan, sharing a link and generating a calendar invite are free and never tied to a payment.

1. What you can buy

Organizer: a monthly subscription that renews until you cancel.
Saved-group unlock: a one-time purchase that lets a free account save a contact group.

2. Cancelling Organizer

You can cancel at any time from the billing portal linked on your Profile page, with no email or call needed. Cancelling stops future charges. You keep Organizer features until the end of the period you have already paid for, and then your account returns to the free plan. Nothing is deleted when that happens.

3. Refunds for Organizer

First payment: if you ask within 7 days of your first Organizer payment, we will refund it in full, for any reason.
Later renewals: a renewal is refundable if you ask within 3 days of the charge and have not used Organizer features since it.
Otherwise: we do not give partial refunds for the unused part of a month you chose to cancel during. You keep access through the end of that month.

4. Refunds for the saved-group unlock

The unlock is refundable within 7 days of purchase. After that it is not, because it does not renew and you keep it for the life of your account.

5. Mistakes, duplicates and problems on our side

If you were charged twice, charged after cancelling, or charged an amount that does not match what you were shown, tell us and we will correct it with a full refund of the mistaken charge. If a paid feature you bought stops working for a long stretch because of us, we will credit or refund the affected time.

6. Failed payments

If a renewal payment fails, Stripe retries it for a while and your Organizer features stay on in the meantime. If it cannot be collected, the subscription ends and your account returns to the free plan. Nothing is deleted, and you can subscribe again at any time.

7. How to ask for a refund

Email [email protected] from the address on your account, and tell us which payment you mean. We will answer within a few business days. Approved refunds go back to the original payment method through Stripe and usually appear within 5 to 10 business days, depending on your bank.

8. Your legal rights

This policy is in addition to any rights you have under the law where you live, such as consumer-protection rules. Nothing here takes those away.

9. Contact

Questions about billing or refunds: [email protected]

Mailing address: CommonHour, 3130 Grants Lake Blvd #16232, Sugar Land, TX 77496